Apple confirms in an internal memo, not intended for the public, that the Watch Series 9 and Apple Watch Ultra 2 as well as older Series 7, Series 8 and Ultra 1 models are experiencing or have experienced ghost touch.
The update in March is not enough
Service personnel have reportedly been asked to tell affected customers to perform a forced restart of the watch if the problem occurs, rather than replacing the device. Apple began investigating the issue in February, when only the Series 9 and Ultra 2 were affected, and Apple wanted to inform customers that a watchOS update was on the way. The company then released watchOS 10.4 on March 8, but the update doesn't seem to help all models.
The error is that the interface registers touches that are not performed by the user, so the interface will quickly jump back and forth.
Here are the new features in watchOS 10.4 as well as bug fixes:
- Tapping to view the entire notification setting now allows you to double-tap to expand the notification
- Using Apple Pay with AssistiveTouch confirmation requires a password for added security and doesn't support double-clicking the side button
- Fixes an issue where some people were experiencing false screen touches
- Addresses an issue that prevents contacts from syncing with Apple Watch for some users
“Web specialist. Lifelong zombie maven. Coffee ninja. Hipster-friendly analyst.”
