In 2022, the Canadian man lost his grandmother. He then visited Air Canada's website to see if the company offered a discount on flights for funerals of close family members.
To get an answer to his question, he used the company's AI-powered chatbot.
He then replied that the company could offer to refuse the trip if the man submitted a request to the company after the trip ended. The only problem is that as per company guidelines, no such discount is given New York Post.
Believing the company's chatbot had given him the correct information, he went ahead and booked the flight to his grandmother's funeral at a price of around $1,200, or about 12,500 Norwegian kroner.
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He won in court
When the payment and flight were completed, the man contacted the airline, but was told that he would not receive a discount or refund.
After several attempts to contact the company to explain his side of the matter and send pictures of the conversation, the man received a response from the company that the chatbot had made a mistake and that he would not receive the discount.
The man was allegedly not completely satisfied with the answers he received and took them to court. There he emerged victorious and the company was ordered to pay back more than half of the money it spent on the trip.
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The chatbot is part of the Air Canada website and it must be clear to the company that they are responsible for the information available on the website, Canadian court writes.
The chatbot is no longer available on the airline's website.
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It creates fear
Most likely, this will not be the last time AI confuses, surprises, or frightens.
Image of a video created by Sora from OpenAI. Image: OpenAI
On Thursday, OpenAI, the company behind ChatGPT, announced news about Sora, a tool it developed that can create real-life videos based on written instructions from users.
OpenAI logs in the site Sora can now create a one-minute video based on the user's desired content and style.
says artificial intelligence expert Oren Etzioni CBS News That Sora makes him “terrified”.
Generative AI tools are evolving very quickly, and we have social media, which creates a weak point in our democracy, and it couldn't have happened at a worse time, he says.
– He adds, referring to the elections that took place in the United States – while we are trying to figure this out, we are facing one of the most important elections in history.
Sora isn't available to the public yet, and Etzioni says he believes OpenAI's Sora and similar tools will be available in the coming months.
“Web specialist. Lifelong zombie maven. Coffee ninja. Hipster-friendly analyst.”
