Siv Gunnersen and his family had to vacation in Italy for three weeks without luggage after three of their parcels were accidentally sent back to Norway. Now one of the suitcases has disappeared without a trace.
It’s been over three weeks since Siv Kunnarsen and his family landed in Rome, ready for a 22-day vacation that includes both beach life and mountain hikes.
When they didn’t get their luggage, Gunnersen wasn’t noticeably concerned. She expected it to return and spent five hours at the airport to report it missing.
It took so long that the family lost the transportation they had ordered.
The luggage turned up four days later at the airport in Rome and the family was told it should be sent to them.
Two days later, for unknown reasons, the luggage was sent back to Oslo instead of the family in Rome.
– I have sent 25 emails to Flair and called many more times. On the fifth day, it is their responsibility, says Gunnarasan.
– They promise to fix it, but they never do. They never emailed me or called me back.
Unable to send the package home
As planned, Kunnarasa’s son went home from Italy before the rest of the family. From there he was going to train with his cross-country team in Germany and needed a lot of stuff in his luggage.
Gunnersen was in contact with the handling company Flyr og to send the luggage from Gardermon and home to their address in Oslo.
Although the contract was correct, the son did not send the goods home.
Invites flyer to contribute. According to her, they were very unresponsive and did not offer any help.
– It’s a great pity that this happened, because I had a good impression of the flyer. But now we won’t fly with them again, he says.
Sorry to fly
In an email to VG, Anita Swans, Flyr’s director of communications, writes the following about Siv Gunarsen’s case:
– Although we received confirmation from the handling agent there that the baggage was to be delivered to the guest in Rome, it was mistakenly sent to Oslo and located at OSL.
– What responsibility does Flair have for this happening?
– We do our best to help our guests and have dedicated people in the customer center who try to find delayed luggage. But we depend on the staff at the airport to have the ability to register and dispatch the status of the baggage, says Swans.
Check their websites for more information after the fifth day to make sure they pick up the luggage. She apologizes for the lack of communication that Gunnersen pointed out, and says that many airports have a delayed baggage claim situation.
The family returned to Norway on Thursday last week and have now been given two of the three suitcases from Gardermoen. Finally disappeared without a trace.
The Swans are aware that one of the family’s parcels has not been delivered to them, but do not want to tell VG any more details about Gunnersen’s case.
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