Sberbank 1 – new change:

SpareBank 1 SR-Bank informed that they are temporarily removing the option to increase the maximum amount in mobile and online banking due to the sharp increase in the number of fraud cases.

If you need to increase the amount limit, you should contact the bank, explains Head of Fraud Department at SpareBank 1 SR-Bank, Marit Sola.

-Scammers try to trick you into giving them access to your mobile bank. If they get in, they increase the maximum amount and run away aggressively. By removing the option to increase the limit without speaking to the bank first, we can limit the potential for damage.

-We have to help customers

The bank confirms that the change is temporary, and that you will receive some supervisory questions if you want to change the amount limit.

-We understand that this is a disadvantage for those who are not being scammed and need to increase the limit. It's unfortunate, but as it stands now, we have to help customers who experience this.

The Director of the Anti-Fraud Department reported that fraudsters are becoming increasingly cunning, and more and more customers are being affected by fraud.

– Scammers love to contact you via SMS or phone. They often say they are from the bank or police, and that someone has taken out a loan in the customer's name. The scammers then offer to help the customer by transferring the money to a so-called “secure account”. The bank will never move or ask you to move the money.

Warning: – Thank you no!

– End the call

SpareBank 1 SR-Bank also offers the following tips to avoid falling into the trap:

• Never give out account information, BankID codes or passwords, no matter who asks – not even the bank, the police, family or friends.
• Don't accept payments or logins that you didn't initiate yourself, or don't know what they are.
• Do not transfer money to a so-called “secured account” if someone calls and tells you that your account has been hacked.
• Use two-step verification. Make sure to change your password frequently, and avoid using the same password in multiple places.
• Be aware that scammers spoof phone numbers and emails, so that it appears as if you are being contacted by the bank or police. Search the site instead of clicking on links. If you receive a mysterious phone call, you can hang up and instead call back through official channels.